Returns & Exchanges

Not quite what you had in mind? No worries – we make returns easy!

You have two simple options to return or exchange an item purchased from Pure Footwear:

1. Online Returns

Complete the Return Request Form. Once your request has been reviewed and approved, we’ll email you all the information you need to return your item.

2. In-Store Returns

Prefer to return in person? You’re welcome to visit one of our Pure Footwear retail locations for a quick and easy return or exchange. Be sure to bring your proof of purchase.

Return Conditions

Please review the following conditions before initiating a return:

• Items must be returned within 30 days of purchase for change-of-mind returns.
• Returned items must be in 'as new' condition – unworn, unwashed, with original tags and packaging.
• A valid proof of purchase is required for all returns and exchanges.

Non-Returnable Items

• Sale items are not eligible for change-of-mind returns.
• Socks and accessories cannot be returned or exchanged due to hygiene reasons.
• Gift vouchers are non-refundable and cannot be exchanged for cash.

Faulty Items

If your item is faulty or has a manufacturing defect, you may be eligible for a refund or exchange. Please include clear photos and a description of the issue when submitting your return request. Proof of purchase is required.

Return Shipping

• Customers are responsible for the cost of return shipping for change-of-mind returns.
• We recommend using a trackable shipping service to ensure safe delivery.
• Pure Footwear is not liable for returns lost in transit.

Other Important Info

• Our in-store and online return policies may differ. For in-store purchases, please contact your local store directly for return terms and conditions.
• Pure Footwear reserves the right to refuse returns that do not meet the above conditions or show signs of wear, misuse, or damage.