Delivery
Shipping Options
• Free Shipping on all orders over $130 AUD
• A flat $15 AUD shipping fee applies to orders under $130 AUD
All orders are shipped via Australia Post or our designated courier partners, ensuring fast and reliable delivery.
Delivery Timeframes
Orders are typically processed within 1 business day, excluding weekends and public holidays. Once dispatched, delivery times may vary based on your location, but most orders arrive within 2–7 business days.
Please note: Remote or regional areas may experience slightly longer delivery times.
Important Delivery Information
• Shipping is available within Australia only.
• Pure Footwear is not liable for lost or stolen parcels once they have been marked as delivered by the carrier. Please ensure your delivery address is secure.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online.
Returns
Not quite what you had in mind? No worries – we make returns easy!
You have two simple options to return or exchange your item:
• Complete the below Return Request Form. Once your request has been reviewed and approved, we’ll email you all the information you need to return your item.
• Drop by one of our physical locations for a quick in-person return.
Please keep in mind the following return conditions:
• Items must be returned within 30 days for change of mind returns.
• Sale items are not eligible for change of mind returns.
• Faulty or items with manufacturing faults may be returned for a refund or exchange. Proof of purchase will be required.
• All returned or exchanged items must be in 'as new' condition, including original packaging and proof of purchase.
• Customers are responsible for return shipping and any related costs.
• Due to hygiene standards, socks and accessories cannot be returned or exchanged.
• Gift vouchers cannot be returned or redeemed for cash.
• Pure Footwear reserves the right to refuse returns on items that are damaged or show signs of wear.
• Our in-store and online return policies may differ. For in-store specific policies, contact your local store directly.
For further details please refer to our Returns Policy.